Below is a list of answers to our most frequently asked questions. If you have a question that is not covered by the list below, please contact us at firstname.lastname@example.org. Please call 1-800-522-1555 if you have questions regarding a particular reservation.
Reservation Frequently Asked Questions:
A. Not necessarily, when you make your reservation the system will prompt you to choose the number of people that will be staying in the room. The rate will then reflect the number of people you chose.
A. You may print your confirmation once you have successfully completed your booking. You will receive an e-mail confirmation from the hotel and the hotel will receive your reservation immediately. Please check your spam folder if you do not receive your confirmation e-mail.
A. Depending upon the hotel, usually 24 hours, however some have a 48 or 72-hour cancellation policy. Others that were "Advance Purchase" may not offer refunds even if you cancel the reservation. Be sure to carefully read all information available for the hotel you have chosen.
A. Generally; American Express, Discover, Visa, Master Card, Carte Blanche and Diners Club
A. Yes. It is necessary to guarantee your reservation.
A. We follow Payment Card Industry standards and are PCI compliant. We secure your credit card information utilizing the latest security measures and have outside consultants verify our security measures and practices.
A. Click here to access your reservations. You can modify your reservation from there. Currently only reservations booked online can be viewed or canceled online.
A. Four rooms is the maximum allowed to be booked on-line within one reservation. You may book multiple 4-room bookings, however we suggest contacting our Group Reservation Department for any group of 10 or more rooms.
A. There is the possibility. If you change the date of arrival then you may be working with a new set of rates. If you increase the number of people in a room, you will pay the additional person charge above the original rate. Also if you upgrade your room type the rate will change.
A. Yes. During the reservation process you will be able to enter the number of rooms you are reserving.
Hotel Frequently Asked Questions:
A. Normally, check-in time is 3:00pm and checkout time is 11:00am, however please refer to the information available for the hotel you have chosen. Their specific check-in and check-out times will be listed. Not all hotels have the same time pattern.
A. We accept (in accordance with the disclosed features and policies): AAA, Senior, Corporate, and Military
A. Although we are pet-friendly not every hotel has the capacity to accept pets. Please be sure to read the information that is available about the hotel you have chosen.
Q: What happens if my plans change and I forget to change or cancel my reservation, will I be charged?
A. It is possible. If you did not make your changes regarding the date of arrival or you forgot to cancel yes you will be charged at least one night's room and tax for each room you had reserved. Depending upon the hotel, you may be charged for all nights for all rooms. Please read the information available regarding the hotel you have chosen.
Other Frequently Asked Questions:
A. There is a field dedicated to special requests and comments, simply type in the request or use it to inform the hotel of a special need, such as a room on the ground floor. It may be used to request a non-smoking room. This way the hotel knows you would like that type of room if one becomes available. Remember these are requests and are accommodated if possible, but they are not guaranteed.
A. These would be considered requests and may be added to the reservation.
A. Yes, you may book on-line for a corporate rate. At check-in, you will be expected to produce a business card with both your name and the company name.
A. The information available regarding each hotel will inform you of the special features in place for the physically challenged. We do suggest calling the hotel directly to assure they have available the accommodations required.
A. Most of our hotels offer a complimentary Continental Breakfast, free local phone calls, free weekday newspapers and free parking. However, each hotel is different, the amenities available are located on the page dedicated to the hotel.
A. You can reach our Guest Relations Department with one simple click! Just fill in the information and we will acknowledge your e-mail in 24 hours.
A. Click on Franchise Information and you will find current information and contacts. We're growing every day, come join our family!
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